Privacy Policy
Last Updated: November 2025
Direct Care (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of all individuals who visit our website, communicate with us, or receive services from us. This Privacy Policy explains how we collect, use, disclose, and safeguard information.
By accessing our website or providing information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
Information voluntarily provided, including:
- Name
- Email address
- Phone number
- Mailing address
- Contact preferences
Health-Related Information
If you submit a contact or service inquiry form, we may collect limited information necessary to respond. We do not request or store Protected Health Information (PHI) through our website unless clearly stated and submitted through a secure, HIPAA-compliant platform.
Automatically Collected Information
When visiting our website, we may collect:
- IP address
- Browser type and device information
- Pages viewed and access times
- Cookies and tracking technologies
How We Use Your Information
We may use information to:
- Respond to inquiries or service requests
- Provide home health and care coordination services
- Send safety, emergency, or operational notifications
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
We do not sell, rent, or lease personal information to third parties.
SMS/Text Messaging Privacy
By providing your mobile number and opting in, you agree to receive SMS messages from Direct Care related to:
- Emergency alerts
- Safety notifications
- Appointment or caregiver updates
- Emergency preparedness
Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for support.
We do not share phone numbers with third parties for marketing or promotional purposes.
Cookies & Tracking
Our website may use cookies to improve browsing experience. You may disable cookies through your browser settings.
How We Share Information
We may share information only with:
- Authorized employees and care providers
- Service vendors supporting operations (under confidentiality agreements)
- Government or emergency authorities when legally required
We do not share PHI without required authorization or legal basis.
Data Security
We implement administrative, physical, and technical safeguards to protect information. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children without parental consent.
External Links
Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.
Your Privacy Rights
Depending on your state of residence, you may request:
- Access to collected personal information
- Correction or deletion
- Opt-out of certain communications
To submit a request, contact us using the information below.
Policy Updates
We may update this Privacy Policy at any time. Updates will be posted with a revised “Last Updated” date.
Contact Information
Direct Care
7600 Georgia Avenue, Ste 308
Washington, DC, 20012
Email: info@directcare.health
Phone: 202 800 9005
